Your LED display contains an external digital display reader, but that can be found inside the LED display case. Most problems are resolved by restarting the drive; You can unplug it from the power outlet, press and hold the "Power" button until the drive turns off, or close the circuit breaker. Wait 10 seconds, then reconnect or reopen the drive or circuit breaker. The player takes 3 to 5 minutes to complete the reset.

If the problem persists, the image on your screen deteriorates or one or more LEDs are off (one or more black spots), it is imperative that you send an email with a description to the address: ServiceDE@Stingray.com

Restart the TV using the ON/OFF switch behind the TV or beside the breaker.

Restart the TV using the ON / OFF switch behind the TV or with the breaker. Make sure the network cable is connected to the TV and the network is accessible so that the content can be uploaded correctly.

Restart the TV using the ON/OFF switch behind the TV or with the breaker. Try to plug any other device into the outlet to make sure it is functional.

The TV is in standby mode. Restart the TV using the ON/OFF switch behind the TV or with the circuit breaker. If the problem persists, press the SOURCE button on the remote control until the SOURCE window appears, then select the "MagicInfo" source.

The TV is off. Please turn on your TV with the help of your remote control.

Please note that the majority of problems are resolved by restarting your device. You can unplug it from the power outlet, wait 10 seconds, and then plug it back in again. We suggest that you close the circuit breaker of your device in your electrical panel, wait 10 seconds, then reopen the circuit breaker.

Your SB3 is shipped with an Ethernet cable by default. However, music is loaded onto the player and will continue to work even if your store does not the internet. It is important however to be performing the regular USB updates to ensure music content is updated

Verify if your SB3 is connected to a switched outlet. If you are turning off a light or master power source at night, this may be turning off the device.

Music will temporarily shut off while the device updates. It is best to perform these updates at the close of business.