Digital Signage
Digital Signage & More
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My LED display isn't working.
Your LED display contains an external digital display reader, but that can be found inside the LED display case. Most problems are resolved by restarting the drive; You can unplug it from the power outlet, press and hold the "Power" button until the drive turns off, or close the circuit breaker. Wait 10 seconds, then reconnect or reopen the drive or circuit breaker. The player takes 3 to 5 minutes to complete the reset.
If the problem persists, the image on your screen deteriorates or one or more LEDs are off (one or more black spots), it is imperative that you send an email with a description to the address: ServiceDE@Stingray.com
All my content is frozen.
Restart the TV using the ON/OFF switch behind the TV or beside the breaker.
A MagicInfo logo on the screen. What should I do?
Restart the TV using the ON / OFF switch behind the TV or with the breaker. Make sure the network cable is connected to the TV and the network is accessible so that the content can be uploaded correctly.
The screen is black and the indicator light is off.
Restart the TV using the ON/OFF switch behind the TV or with the breaker. Try to plug any other device into the outlet to make sure it is functional.
The TV screen is black and the LED light on the TV is flashing.
The TV is in standby mode. Restart the TV using the ON/OFF switch behind the TV or with the circuit breaker. If the problem persists, press the SOURCE button on the remote control until the SOURCE window appears, then select the "MagicInfo" source.
The screen is black and the indicator light is on. What should I do?
The TV is off. Please turn on your TV with the help of your remote control.
What should I do when my TV is not working?
Please note that the majority of problems are resolved by restarting your device. You can unplug it from the power outlet, wait 10 seconds, and then plug it back in again. We suggest that you close the circuit breaker of your device in your electrical panel, wait 10 seconds, then reopen the circuit breaker.
There’s an Ethernet cable in the box with my SB3. If I don’t have internet, will the music still work?
Your SB3 is shipped with an Ethernet cable by default. However, music is loaded onto the player and will continue to work even if your store does not the internet. It is important however to be performing the regular USB updates to ensure music content is updated
Why do your records show that I am turning off my device at night when I am not?
Verify if your SB3 is connected to a switched outlet. If you are turning off a light or master power source at night, this may be turning off the device.
