If you wish to stop receiving music in your commercial establishment, you can do so by writing to ar@stingray.com.
Restart the TV using the ON/OFF switch behind the TV or with the breaker. Try to plug any other device into the outlet to make sure it is functional.
Contact Stingray Business immediately for a replacement disk! 1-888-685-2486
Verify if your SB2 is connected to a switched outlet. If you are turning off a light or master power source at night, this may be turning off the device.
Verify if your SB3 is connected to a switched outlet. If you are turning off a light or master power source at night, this may be turning off the device.
If you use background music, music videos and messages in your business, a SOCAN, RE:SOUND, CMRRA-SODRAC Inc. (CSI), Connect Music Licensing and SOPROQ licence may be required. Stingray Business owns all the national licences required to broadcast your content legally. Avoid a long, strenuous and sometimes costly administrative process by leaving the copyright and licensing fees up to our legal counsel.
Restart the TV using the ON / OFF switch behind the TV or with the breaker. Make sure the network cable is connected to the TV and the network is accessible so that the content can be uploaded correctly.
Your SB3 is shipped with an Ethernet cable by default. However, music is loaded onto the player and will continue to work even if your store does not the internet. It is important however to be performing the regular USB updates to ensure music content is updated
Your SB2 is shipped with an Ethernet cable by default. However, music is loaded onto the player and will continue to work even if your store does not have the internet. It is important however to be performing the regular USB updates to ensure music content is updated.
Restart the TV using the ON/OFF switch behind the TV or beside the breaker.
