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How can I have my music played on Stingray Business? 

If you wish to submit your music for consideration for airplay on Stingray Business, please forward a download link for a zipped high-quality digital version of your new release to programming@stingray.com. Please do not send music or data files as email attachments. You can also mail one copy of your CD to the following address: Music Director Stingray Music 730 Wellington street Montreal QC H3C1T4. 

Please only submit current music releases. We will contact you if we require your back catalogue. We invite you to include information about your musical style or suggestions as to which Stingray Music channel(s) would be most appropriate to play your music. 

The TV screen is black and the LED light on the TV is flashing.

 

The TV is in standby mode. Restart the TV using the ON/OFF switch behind the TV or with the circuit breaker. If the problem persists, press the SOURCE button on the remote control until the SOURCE window appears, then select the "MagicInfo" source.

How can I cancel my subscription? 

If you wish to stop receiving music in your commercial establishment, you can do so by writing to ar@stingray.com. 

The screen is black and the indicator light is off.

Restart the TV using the ON/OFF switch behind the TV or with the breaker. Try to plug any other device into the outlet to make sure it is functional.

My display reads: “Error Code 7”

Contact Stingray Business immediately for a replacement disk! 1-888-685-2486

Why do your records show that I am turning off my device at night when I am not? 

Verify if your SB2 is connected to a switched outlet. If you are turning off a light or master power source at night, this may be turning off the device.

Why do your records show that I am turning off my device at night when I am not?

Verify if your SB3 is connected to a switched outlet. If you are turning off a light or master power source at night, this may be turning off the device.

Is Stingray Business broadcasting music legally?

If you use background music, music videos and messages in your business, a SOCAN, RE:SOUND, CMRRA-SODRAC Inc. (CSI), Connect Music Licensing and SOPROQ licence may be required. Stingray Business owns all the national licences required to broadcast your content legally. Avoid a long, strenuous and sometimes costly administrative process by leaving the copyright and licensing fees up to our legal counsel.  

A MagicInfo logo on the screen. What should I do?

Restart the TV using the ON / OFF switch behind the TV or with the breaker. Make sure the network cable is connected to the TV and the network is accessible so that the content can be uploaded correctly.

There’s an Ethernet cable in the box with my SB3. If I don’t have internet, will the music still work?

Your SB3 is shipped with an Ethernet cable by default. However, music is loaded onto the player and will continue to work even if your store does not the internet. It is important however to be performing the regular USB updates to ensure music content is updated