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The screen is black and the indicator light is on. What should I do?

 

The TV is off. Please turn on your TV with the help of your remote control.

Why is my display reads music stopped?

This indicates that no music is scheduled to play at that time. Verify that the Time and Date are set correctly on the device by selecting the “Set Date and Time” option in the Menu. If you need to adjust your music schedule, contact Stingray Business Technic Support.

Where can I change channels?

If your store is internet connected, you are able to change the channel via cs.business.stingray.com from your mobile phone, tablet or your computer. If your store is not connected to the internet, please contact our support department.

Where can I change channels?

If your store is internet connected, you are able to change the channel via cs.business.stingray.com from your mobile phone, tablet or your computer. If your store is not connected to the internet, please contact our support department.

How can I unsubscribe?

If you wish to stop receiving music in your commercial establishment, you can do so by writing to ar@stingray.com.

How can I change my payment method?

Stop sending cheques and start sending payments quickly and automatically! Our flexible methods of payment allow you to remit your monthly invoices through: pre-authorized credit, pre-authorized debit and Internet/telephone banking.

Note that invoices are issued and sent 2 to 3 weeks prior to the invoice date.

Sign up to Pre-Authorized Credit (PAC) 

Sign up for Electronic Funds Transfer (EFT) 

Fees & Pricing 

The price of a Stingray Business package varies depending on the number of locations, type of service, number of channels and the level of customization the customer requires. Our background music services start at $24.95. Please fill out our contact form to get in touch with a customer representative. 

Why is my display continually scrolls through the title and artist information, but there is no music playing?

Reboot the device using the following steps:

a. Press STANDBY and allow the device to go into Standby Mode

b. Press STANDBY again and allow the device to power down

c. Press the power button on the back of the device

d. Unplug the power cord and leave the device unplugged for 30 seconds

e. Plug the power cord back in and press the power button

f. Press STANDBY once – the device will initialize and return to music playback

Why my music goes down after an update on my SB3?

Music will temporarily shut off while the device updates. It is best to perform these updates at the close of business.

Why my music goes down after an update on my SB2?

Music will temporarily shut off while the device updates. It is best to perform these updates at the close of business.