Please note that the majority of problems are resolved by restarting your device. You can unplug it from the power outlet, wait 10 seconds, and then plug it back in again. We suggest that you close the circuit breaker of your device in your electrical panel, wait 10 seconds, then reopen the circuit breaker.

Your LED display contains an external digital display reader, but that can be found inside the LED display case. Most problems are resolved by restarting the drive; You can unplug it from the power outlet, press and hold the "Power" button until the drive turns off, or close the circuit breaker. Wait 10 seconds, then reconnect or reopen the drive or circuit breaker. The player takes 3 to 5 minutes to complete the reset.

If the problem persists, the image on your screen deteriorates or one or more LEDs are off (one or more black spots), it is imperative that you send an email with a description to the address: ServiceDE@Stingray.com

Call us! 1-888-685-2486

There is no volume button on your SB3 media player. The volume is adjusted by your store’s regular sound system, either via a volume control or directly on the amplifier connected to the SB3.

 There is no volume button on your SB2 media player. The volume is adjusted by your store’s regular sound system, either via a volume control or directly on the amplifier connected to the SB2.

To update your billing information,contact our accounting team.

If your music player is connected to the Internet, you can make changes to your music lineup easily. Simply log in to your account through our sign in page and select the channel you wish to play.  The control site also allows you to change channels, block songs, upload messages, program messages into your music lineup and much more. If your music player is not connected to the Internet, it is possible you do not have access to your online account and will not be able to change your channels. Connect your device today by contacting us.

To sign up, use the online sign-up form or call our sales team at 1-888-685-2486. An account executive will get in touch with you shortly.

The TV is off. Please turn on your TV with the help of your remote control.

This indicates that no music is scheduled to play at that time. Verify that the Time and Date are set correctly on the device by selecting the “Set Date and Time” option in the Menu. If you need to adjust your music schedule, contact Stingray Business Technic Support.